We sincerely believe you will be thrilled with the products you purchase from the SuchReal. That’s because we are obsessed with authenticity, clarity, and efficiency to ensure that our products are well designed and crafted to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

Order Cancellation & Exchanges

The fastest way to ensure you get what you want is to cancel your order before its delivery and place a separate order for the new item. For more help, please contact [email protected]

European Union 3-day cooling off period

Notwithstanding the above, if an undamaged product is shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.

Returns

14-day return policy

For returnable, refundable, and undamaged product, simply return it with its accessories and package along with the original receipt (or gift receipt) within 14 days of your purchase.

To start a return, contact us at [email protected]. Once the return request is accepted, we’ll email instructions on how and where to send your package. 

Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and in their original packaging.

Damages and Issues

If products from Suchreal arrived damaged or are incorrect, please contact [email protected]  within 24 hours of receipt.

As SuchReal takes care of the dispatch of the products you purchase, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. For any issues with delivery, please contact [email protected].

Shipping Returns

Return shipment with a tracking label is required. For return reasons not due to our error, you are responsible for your return shipping costs.

Refunds

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, SurchReal may have to limit the number of products available for purchase. SurchReal reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when SurchReal confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, SurchReal will cancel the order and refund your purchase price in full.

Order cancellation

Due to limited supply, customer canceling a purchased order not yet shipped will result in a general restocking fee of 10% purchase price deducted from the refund;

customer canceling a shipped order will result in the original shipping fee plus a general restocking fee of 15% purchase price deducted from the refund.

Return

Refund to your original payment method will be issued within 10 business days provided the approved and returned item is in its original, undamaged, and unmarked condition. Upon refund approval, the original shipping fee plus a general restocking fee of 20% purchase price is deducted from the refund automatically.

In addition, we reserve the right, at our sole discretion to refund with an additional restocking fee of 25% purchase price on the rejected-return item.

There are certain terms and conditions that automatically invalidate a refund:

  • Item failed to be returned to us within 28 days after the purchase date
  • Item sent back to us without first requesting a return.
  • Item sent back to us is a different or wrong item not due to our error.
  • Item not meeting the return & refund conditions at our sole discretion.

Non-refundable & Non-returnable items:

  • Gift cards, sale items, shipping fee, free gifts(return shipping fee, coupon, etc.)
  • Custom products (such as special orders, personalized items, etc.)
  • Online subscription, online service, online product, downloadable products
  • Personal goods (eyewear, lingerie, bodysuits, underwear, baselayer shorts, T-shirts, jewelry, accessories, cosmetics, beauty products, etc.)
  • hazardous materials, flammable liquids, or gases.